|6068||BUSINESS REVOLUTION, THE--QUALITY OR ELSE (CLARE CRAWFORD-MASON/LLOYD DOBYNS)||BUSINESS REVOLUTION, THE--QUALITY OR ELSE (CLARE CRAWFORD-MASON/LLOYD DOBYNS)||1991||color||28 min||vhs|| (Upon Reflection series)
Host Marcia Alvar speaks with Clare Crawford-Mason, producer, and Lloyd Dobyns, correspondent about their new PBS series, Quality or Else. Both feel that American business has been too interested in short-range profits, rather than investing toward long-range goals. If there is not a quest for quality, rather than simply profits, the steady erosion of American competitiveness will continue. They suggest that it is management, not the workers, who are to blame and offer a number of suggestions for quality improvement.