STLP Troubleshooting

Equipment Troubleshooting

(Note: All user manuals are available in .PDF format on our Equipment Descriptions page)


-The start-up message prompts me to reset filter timer or replace filter:
-Notify an STLP employee when you return the projector, but don't attempt to reset the timer or clean the filter yourself. The filter will be cleaned and reset by someone in our office once you return it.

-The projected image is backwards or upside-down:
-Users sometimes change these options so they can place the projector behind a transparent screen and watch from the other side. (If you are the one of the people who does this, please remember to change it back before returning the projector!) To change these options, press the right arrow of the MENU button. Use the up/down arrows to select PICTURE and press right again. Use the updown arrows to select MIRROR and press the right arrow. Then use the up/down arrows to select NORMAL.

-I have a laptop connected but the projector isn't detecting any input from it:
-There are several reasons that this might be happening. First, make sure the VGA cable is firmly connected to the laptop and the projector. Next, press the INPUT button on the projector, cycling through the various inputs until you get to VGA/RGB. If it says "no input detected" even if you have the correct input selected, you must change the display setting on the laptop.

For Dell Laptops:
-When you first turn on the laptop, it is not set to send signal through the VGA cable. The keystroke "Fn-F8" (Fn is usually 3 keys left of the spacebar, F8 is in the top row of keys) changes the display setting to the next of three different configurations. The default setting is laptop screen only, the next is laptop screen and VGA output; then VGA output only, after which it goes back to laptop screen only. The keystroke may be different for other brands of laptops. It will be "Fn" and one of the "F#" keys on the top row of the keyboard. The correct "F" key is designated by the letters "CRT/LCD" or a symbol of two rectangles in blue. If you use this keystroke to ensure that the laptop is sending a signal, make sure the cable is firmly connected and choose the correct input on the projector, the setup will work properly.

For Mac laptops:
-Go to "System Preferences", then go to "Displays", and click the "Arrangement" tab. Check the box on the bottom left hand corner of the screen that says "Mirror Displays". The projector must be connected to the laptop and turned on in order to mirror the displays. On newer Macs, once in the "Displays" option, click on "Detect Displays" and the image should be projected.

Canon Digital Cameras

-I can't get pictures from the camera onto a computer:
-First, make sure the USB cable is firmly connected and that the camera is turned on and in picture viewing mode. When the camera is first connected, the computer should show that it recognizes it and give you the option of using Microsoft camera and scanner wizard to put the pictures on your computer. You can also open "My Computer", double click on the camera, and go to the folder with the pictures to view them or copy them onto a folder on your computer. If you are unable to do either of these, you might need to download the driver for the specific camera from the Canon website. Reconnect the camera after installing the driver and try to access the pictures. As an emergency last resort, bring a blank CDR or a Flash USB drive when you return the camera and an STLP employee can use a memory card reader to transfer the pictures onto the CD or USB drive.

Digital Video Cameras

-I can't get video from the mini DV tape onto a computer:
-The equipment and software needed to do this can be found at OdegaardUndergraduate Library. The STLP employees do not have the expertise necessary to assist students with this process; however, the tech employees at Odegaard are able to help.
Odegaard Computing Commons

-I can't get the tape out of the camcorder:
-In order to get the tape out of the camcorder, you must have a battery attached to the back of the camera. If the battery is dead, it will not work. Once there is a power source attached to the camera, just push the sliding button on the bottom of the camera over and a mechanism inside the camera will automatically push the tape up. If you are still struggling with retrieving the tape, please bring the camera into our office to prevent damage to the camera.

-How do I transfer my video/photos from an Everio to my computer?:
-Please note: we suggest you save an extra copy of the raw files before editing them or changing the file extension. Also, you should NOT have to purchase any software etc to download your files.

  • For a PC:
    Connect the Everio to your computer using the USB cable, then select “Connect to Device” on the camera. The files should pop up automatically, but if not you can access them through My Computer>Everio_HDD. The video files will be located in SD_Video>PRG###, or pictures will be located in DCIM. If you can’t open the videos, manually change the .MOD file extension to .MPEG by right-clicking on the file then selecting “Rename”. Mpeg files should be compatible with Windows Media Player.
    **Note: usually file extensions are automatically hidden when using Vista. To "turn on" file extensions: while inside explorer window, click on "organize" select "folder and search options." A "folder options" window will open, click on the "view" tab, 10 items down there is an option "hide extensions for known file types" make sure box is unchecked return to where .mod files are, select type, press F2 and change .mod to .mpg.
  • For a Mac:
    • Option 1: Connect the Everio to your Mac using the firewire cables (the port is on the dock). Press “Play/Rec” on the camera to reach the Playback screen, which shows all of the videos you’ve taken. (Be sure you’re looking at the videos and not images; if you’re looking at pictures, change the mode using the On/Off wheel.) Highlight the video you wish to upload to your computer (note: if you highlight the first video, all videos will be uploaded automatically.) On your computer open iMovie, which should say “Camera connected”, and click on “Import”. The clips will play as they’re imported, then you can edit them as desired. To save your movie/videos, click on File>Export (File>Share on some Macs) and choose the location/format you desire. The video should appear as a Quicktime file.
    • Option 2: follow the directions for a PC. The only difference is the disk drive should appear on the desktop, rather than in My Computer. To open the files you’ll have to download a free program, such as VLC or DivX.

Voice Recorders

-I can't get my audio files from my Olympus voice recorder
-Refer to the Olympus WS-331M User's Manual
-If you are using a mac, follow these instructions to convert files from WMA to .mp3 on a Mac computer


-I can't play a DVD when using Vista:
-There's a software conflict with Windows Media Player and PowerDVD (we're still working on fixing it). For the time being, we've downloaded separate applications that will work to play DVDs. Go to Start Menu->Combined Community Code Pack->Players->Media Player Classic. To play a DVD, go to File->Open DVD. Assuming it's already in the drive, it should play automatically. For our laptops at HSB, you can also use VLC (Start Menu->VideoLAN).

-My wireless on my PC isn't working:
-Check the side of the laptop to see that the wireless is switched on. On the right side of the ear phones jack, there is a small knob that shifts side to side. Slide it to the right. If this doesn't fix the problem, click on the Windows button then "Network" (located above "Control Panel"). From there, click on "Network and Sharing Center" then "Manage network connections". Right click on the Wireless icon and select "Repair". The computer should automatically connect to a network if there's one in range. If the repair fails, bring your computer back to our office and we'll replace it

-I'm using a Macbook and need a password:
-If you are using a Macbook and asked to provide a password, try entering "password". If this does not work, try "Xar*tima". Please note the 'X' is capitalized, as the password is case-sensitive.

PA System

-How do I hook up a Fender PA system with a wireless mic?
-First make sure there are two 9-volt batteries (Azden) or 4 AA batteries (Sony) in the receiver and transmitter of the wireless mic, then plug in power cable into the speaker. Next plug the microphone into the transmitter and take the stereo cable from the PA system. Plug the large end (1/4 inch) into the "Line in" port on the speaker, and plug the small end (1/8th inch) into the "Ear" port on the receiver. Make sure the mic is on and the transmitter and receiver are on the same channel.

If your problem has not been addressed, please consult the user manuals on our Equipment Description page and then email us at for Kane Hall and for Health Sciences.